- Account Access - How patients sign in, how sessions work, and how the two portals check who’s logged in
- Pre-Signup Eligibility Check (“Discover”) - How a visitor can check what benefits they may qualify for before creating an account
- Patient Onboarding & Signup - How a new patient picks a service, creates an account, and starts a case
- Scheduling & Appointments - How patients book appointments and how doctor availability is managed